Introduction and our approach to privacy
Welcome to the privacy page of Spin Panda Casino. We understand that players who register with us share personal and financial details, and we want to be open about how we handle them. This Spin Panda Casino privacy policy sets out which data we collect, why we do so and how this data is processed within our organisation. We are committed to treating data carefully within the limits described below, without making broader promises than we can keep.
Information we collect
When a player signs up with Spin Panda Casino, we ask for basic details such as name, email address, date of birth and address, together with a chosen username and password. These details are needed to create an account and to confirm that a player is eighteen years of age or older, as is also requested during the registration process.
In addition, as part of identity verification, we may ask for documents such as proof of identity (passport, ID card or driving licence) and possibly proof of address, such as a bank statement or utility bill. This verification forms part of our customer due diligence and may be requested before a withdrawal is processed. The exact documentation requested can differ from case to case.
We also collect financial data linked to deposits and withdrawals. Players typically use methods such as iDEAL, credit cards including VISA or MasterCard, or a bank transfer via SEPA. When these methods are used, we receive transaction details needed to process the payment correctly and link it to the right player account.
How we use data
The data we collect is used to manage the player account, process deposits and withdrawals and confirm player identity. This is required to meet the obligations that come with offering games of chance, including checks on age and identity before withdrawals take place.
We also use data to identify unusual or fraudulent activity. When a deposit or withdrawal differs from the usual pattern on an account, further verification may be requested. This serves both the safety of the player and the integrity of our platform.
Personal data is also used to meet legal or regulatory obligations linked to our licence. This means that data may sometimes need to be retained or shared for longer than a player might expect, simply because this is a condition of being allowed to offer our services.
Sharing data with third parties
We share data only with parties that are needed for our casino to function. This includes payment processors that handle deposits and withdrawals via iDEAL, credit cards or bank transfer, as these parties must process transaction details to complete payments.
Data may also be shared with the supervisory or regulatory body connected to our licence. Spin Panda Casino operates under a licence that, depending on the operator variant, is linked to Costa Rica or Curaçao eGaming. Where required by law, data may be shared with these bodies for supervision and compliance purposes.
We stress that data is shared only to the extent needed to deliver our services or to meet obligations tied to our licence. Further details on specific third parties outside these categories are not set out in this policy.
Data security and retention
We take measures to protect personal data against unauthorised access, especially data used during verification and payment processing. Financial transactions via iDEAL, credit cards and bank transfer run through the secure channels of the payment processors involved.
As for retention periods, data is kept for as long as needed to manage the account, handle transactions and meet obligations arising from our licence. An exact retention period is not set out in detail in this document, but retention remains linked to the purpose for which the data was originally collected, such as verification, payout or regulatory compliance.
Your privacy rights and contact details
Players can contact us with questions about their data, for example to request access to the data we hold about them or to submit a correction when details are not accurate. Because our licence is linked to Costa Rica or Curaçao eGaming, different rules may apply than players are used to from UK regulators. We advise keeping this in mind when asking about Spin Panda Casino data privacy rights.
For all questions about Spin Panda Casino data protection and about privacy in general, players can use our live chat, which is available 24/7, or send an email to our support team, with a typical response time of 12 to 24 hours on working days. Phone support is available between roughly 09:00 and 23:00. Feel free to reach our customer service via live chat with questions about your data or account settings.